FAQs

Q1. How one can be sure in the quality of the products you sell?

High quality of the products is the matter of major importance to every seller. Our shop sells only high-quality products. The better the quality of a product is, the more clients we have. It is as simple as that. Thus we choose only reliable suppliers who provide us with all the necessary documentation and thoroughly test the quality of every product.

Q2. Do you require a prescription?

A prescription is not required. Please consult a Health Care Provider before taking this or that medicine. It is important to take into consideration some contra-indications or diseases a patient may have. Only a specialist can prescribe the exact medication and the required dosage.

Q3. How can one place an order?

You can place an order on our site – it is fast and easy. You choose a product you want and add it to the cart. Then you press the checkout button. You’ll find yourself on the billing page, where you’ll have to fill in all the necessary fields.

Q4.What are your available payment methods?

All available payment methods you will see on our billing page.

Q5. How fast my credit card will be charged?

When a «Complete your order» button is pressed, the data is transmitted to our processing center where we check all the info. Then we charge a credit card. When the attempted charge is approved by the bank your order will receive the following status: Approved. You will receive a confirmation email (sent to the indicated email address) once your order is processed and approved.

Q6. What should I do if an order has been made and i see no charge on my credit card?

That means that we were unable to charge your credit card for some reason.

  • Please call your bank to sort out the problem. Your bank may prohibit international charges for reasons of safety.
  • Please check whether the filled data is correct (billing address, CVV code and the expiry date).

Please reorder once all the info has been checked.

Q7. Is it secure to give my credit card info on your site?

The protection of credit card details is the question of major importance to us. We’ve been in this business for a long time and have a lot of satisfied customers. That is why we pay much attention to privacy and security of our customers. We guarantee the highest level of protection when your credit card information is processed. On our billing page we use SSL (Secure Sockets Layer). It absolutely guarantees its security. Our online order system uses the latest security encryption technology. Thus our clients can be sure that their personal data is properly protected.

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