We promises to provide you with the best-in-class delivery experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
Business days are from Monday to Saturday, and do not include public holidays. But if a customer placed an order on Sunday and it happens the customer is far from Accra Cities orders will arrive on Monday in the morning at working time.
The delivery time starts from the moment you placed the order as soon as you received a call from one of our agent for confirmation for dispatch Riders to take a lead. Orders placed outside Ghana are also been processed at the same day.
Buyers or Customers within Accra and Tema are entitle to instant delivery provided that the orders falls under our working time , but for those at different Regions are been given to VIP / VVIP BUSES for delivery at customers cost . Note : Customer here in Ghana are supposed to give correct telephone number when proceeding the orders at cart Section for smooth processing .
We work with DHL for all our delivery products but due to some of our products not allowed for shipment to certain countries we recommend all buyers outside Ghana who want to make an order should contact us first by email or our whats-app chat straight from our home page for further details
If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any problems. If you think your product is defective or has expired, don't worry. In most cases, it's a simple issue that can be resolved over the phone. In an event of such issues please do not hesitate to give us a call or whats-app us on +233241330440 / +233500008880